Special(ist) case

A transgender man complained to our Office because he was having difficulty obtaining an updated birth certificate from the Registrar General. Individuals can change the gender designation on their birth certificate if they submit certain documentation, including a letter from a physician. The man had done so, but was refused because the letter was from his psychiatrist. Our staff confirmed the psychiatrist’s qualifications, including that he was a member in good standing of the Ontario College of Physicians and Surgeons, and raised the case with senior management at ServiceOntario and the Registrar General. As a result, the Deputy Registrar General apologized to the man, and he received his new birth certificate. Management in both offices also provided their staff with a reference sheet clarifying that medical specialists can provide letters in such cases.

Read about how we helped other people in our Selected cases.