STRATEGIC PLAN
OUR MISSION
To be an effective agent of positive change for the people of Ontario by enhancing government and public sector fairness, accountability and transparency, as well as promoting a respect for rights.
OUR VISION
A public sector that serves Ontarians in a way that is fair, accountable, transparent and respectful of their rights.
OUR PRINCIPLES
IMPARTIALITY
We do not take sides when resolving complaints or investigating concerns. Our decisions and recommendations to improve public services are based on the facts and the evidence.
INDEPENDENCE
We are independent. We do not take directions from government, public sector agencies, interest groups or individual complainants.
CONFIDENTIALITY
Our reviews, resolutions, and investigations are done in private. Protecting the confidentiality of those who contact us is central to how we work.
FAIRNESS
We work to ensure that government and the broader public sector act in a fair, open, and transparent manner when delivering public services and programs.
OUR VALUES
TRUST
We seek to build appropriate and productive relationships based on trust and credibility.
RESPECT
We treat everyone with dignity and respect and strive to listen and respond with compassion.
ACCESSIBILITY
Our services are free and accessible.
EXCELLENCE
We strive to achieve the highest professional standards through the delivery of efficient and timely services and quality, impactful work.
OUR COMMITMENT
At Ombudsman Ontario, we are dedicated to being an effective agent of positive change for the people of Ontario.
We do this by standing for the rights and well-being of Ontarians, ensuring their voices are heard, grievances are addressed, and public services are delivered with the utmost professionalism and fairness.
Through exemplary ombudsmanship, we validate good service and fair treatment by government and public sector agencies and provide constructive recommendations for corrective action and improvement where warranted. We strive to enhance the quality of government and public services and contribute to the overall betterment of the lives of Ontarians.
In pursuit of this goal, we are pleased to present Ombudsman Ontario’s strategic plan for the next three years. This plan was carefully crafted to ensure the continual progress and advancement of Ombudsman Ontario’s goal of being an impactful agent of positive change, enhancing fairness, accountability and transparency in government and the public sector, while promoting a deep respect for the rights of all Ontarians.
OUR STRATEGIC PRIORITIES
Our strategic priorities outline how our work supports our vision and mission. These strategic priorities create a framework for our three-year strategic goals, objectives, and action plans.
|
PILLAR 1
|
PILLAR 2
|
PILLAR 3
|
|
Prioritize service excellence and value for all Ontarians.
|
Strengthen and improve public services through exemplary Ombudsmanship.
|
Foster a workplace that empowers and unifies our team.
|
|
Strive for unparalleled service excellence and value through innovative solutions and a steadfast commitment to meeting the diverse needs of Ontarians.
|
Strengthen and improve public services for the benefit of Ontarians by promoting accountability, transparency, fairness and a respect for rights.
|
Foster an environment where our team is empowered, valued and united in a shared sense of purpose.
|
-
Elevate our public profile to increase awareness of and engagement with Ombudsman Ontario.
-
Employ technology to optimize accessibility and service delivery to Ontarians.
-
Leverage our data to ensure we remain responsive to the evolving needs of Ontarians.
-
Embed principles of Truth and Reconciliation across our operations.
|
-
Maximize the impact of our case resolutions and investigations to improve public sector services.
-
Practice proactive ombudsmanship through education and appropriate information sharing with government and public sector bodies.
-
Establish ourselves as global leaders in our field, recognized for excellence in enhancing governance through impactful, high-quality work.
|
-
Continue to build a team of diverse and experienced professionals who are committed to our mission, vision and values.
-
Cultivate a unified, equitable and inclusive workplace culture that enables and supports our team.
-
Promote excellence and continuous development of our team.
|