Unsigned but delivered

A woman placed an order with the Ontario Cannabis Store (OCS) on October 17, 2018, the first day that recreational cannabis became legal in Canada. She complained that two weeks later, she arrived home to find the package had been left on her porch – contrary to the requirement that an individual over age 19 must sign for cannabis delivery. Ombudsman staff made inquiries with OCS, which reviewed the delivery policy with Canada Post to ensure its products were being signed for and delivered to people 19 and over.

Read about how we helped other people in our Selected cases.