Paid upfront

A cancer patient who is an Ontario Disability Support Program recipient told us she was about to have surgery and urgently needed funds to pay for transportation, but could not reach her caseworker. We spoke with ODSP officials, who explained that caseworkers are rotating in and out of the office during the COVID-19 state of emergency, but clients can contact them through their general line. They contacted the woman right away and arranged to pay for her transportation, with the understanding that she could submit the paperwork later.

Read about how we helped other people in our Selected cases.