Information flow

More than 30 people from the same municipality sought our help with concerns about leaking water pipes. They complained that their calls to the municipality were not returned, and it provided no information on its website about what to do when they found a leak, how to have pipes repaired when they crossed onto municipal property, or how to obtain permission to connect new pipes to its infrastructure. After we raised the matter with municipal officials, they agreed to add information to the website, and to provide contact information for staff who could respond to the residents’ inquiries.

Read about how we helped other people in our Selected cases.