Without subtitles

A woman informed us that French subtitles had disappeared from the videos on the Ministry of Labour, Immigration, Training and Skills Development’s Facebook page entitled “Lieux de travail de l’Ontario [Ontario At Work].” Although this page is in French, the majority of the videos are in English and previously included French subtitles.

We contacted the ministry and were informed that the subtitles had been replaced with captions compatible with new accessibility guidelines. The subtitles on the video no longer appeared automatically, forcing Francophones to tweak Facebook’s settings to access the features reserved for people with accessibility needs.

Following our intervention, the Ministry reinstated automatic French subtitles on its Facebook page.

Learn more about the French Language Services Unit which answers questions and takes complaints about services in French.
Read about how we helped other people in our Selected cases.