Everything at the ready

A Francophone filed a complaint about an announcement of a public consultation on the reform of housing industry regulations posted to the Ministry of Public and Business Service Delivery’s French LinkedIn page. The post was written in French, but four of the five attached informational documents (regulations on the code of ethics, pedagogical requirements and the disciplinary committee) were in English only. We reached out to the Ministry, and they informed us that due to tight deadlines, the documents couldn’t be translated in time for the consultation.

RESULT: The Ministry acknowledged that the informational documents should have been available in French. They committed to ensuring that Francophones will be able to participate fully in the next stage of implementing these new regulations. The Ministry also offered to speak with the man who filed the complaint in order to answer his questions and get his feedback on the reform, and he was thrilled with the offer. The Ministry also committed to reviewing its consultation processes to meet its French language services obligations.

Learn more about the French Language Services Unit which answers questions and takes complaints about services in French.
Read about how we helped other people in our Selected cases.